Customer Support Professional

Full-time · Dutch language · Zoetermeer

As a Customer Support Professional, you are the first point of contact for new and existing customers. Both website visitors and existing customers can ask questions via the live chat. This is the way we keep in touch with our customers. It is a challenge for you to ensure that everyone, regardless of the customer's knowledge level, is successful with our software. In addition to our live chat, we use our Help Center for this purpose. Our customers highly appreciate this!

About WebinarGeek

WebinarGeek was founded in 2015, in Zoetermeer, The Netherlands. We work hard every day to make our software even better.

The goal is to create the most user-friendly and easiest webinar solution and to become a standard on the market.

The inspiring work environment gets the best out of our coworkers. We follow the rule of working hard and playing harder. So, not to worry about the work-life balance. We train just as often with our PT as we are enjoying fries every Friday.

It's helpful if you can speak another language except for Dutch, where English is the most important.

You will become part of a small enthusiastic team. We work hard every day to set the standard in the webinar world. We work closely together to solve problems and improve our skills. Every day you are working to make our product, Help Center and team as best as possible.

Apply now

Who you are

0-3 years of working experience
You have experience with customer contact, in one way or another
You are available for at least 32 hours a week
You speak and write flawless Dutch and English
You like to continuously improve and to make steps together with your colleagues to let the department grow

You always put customer first, work accurately and can move quickly
You are a team player, but also able to function alone and organize your own time
You know how to keep your head cool in any situation, no matter how hot it is
You have affinity with software and IT

Your responsibilities

#1

First point of contact for both new and existing customers via live chat.

#2

You improve our Help Center so customers can find answers on their own.

#3

You represent our clients within WebinarGeek

From us for you

A fixed salary per month based on your experience.
25 days of paid time off
Allowance for travel costs
A laptop and all the tools you need
A fun work atmosphere and friesday at the office!
Fun team outings and BBQ's

Who you will be working with

Interested in this position?

Apply now