Technical Support Engineer
Full-time · Dutch or English language · Zoetermeer
As a technical support engineer, you know the WebinarGeek software inside and out and provide technical knowledge and expertise to our customers. You’ll talk with customers daily, through live chat or by phone, and help them be successful with webinars.
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About WebinarGeek
WebinarGeek was founded in 2015, in Zoetermeer, The Netherlands. Back then, we'd never expected our organization to grow as fast as it has grown! We work hard every day to make our software even better.
The goal was to create the most user-friendly and easiest webinar solution, and we have since become a standard on the market.
The inspiring work environment gets the best out of our coworkers. We follow the work hard, play harder rule. So, not to worry about the work-life balance. We train just as often with our PT as we are enjoying fries every Friday.
A webinar is a special event. In a live webinar, everything comes together: cameras, microphones, connections, the setting and the story. The WebinarGeek software acts as a bridge between the presenters and the viewers. There are a huge number of (cog)wheels turning during a live webinar, and it’s your job to understand what they are doing and what it takes to have a successful webinar.
However, it’s also very important to understand when something doesn’t go as expected. Is it a problem with the connection, the computer or still something unclear in the process that can be improved? You get a video recording that has hiccups, is that something you can fix or find out why?
You are the link between the customer success team and the product development team. You solve problems of a technical nature and you work on a solution with your tech colleagues on the ones you can't solve. Your input and experience in communicating with users - ranging from independents, large enterprises to developers who use our API - help us to continuously improve the software.
Who you are
- Technical background and/or affinity with technology
- High sense of responsibility
- Affinity with video, live streaming or other online media
- You can express yourself (professionally) in Dutch and English
- Communicates easily with developers, as a customer or as a colleague
- Structured and process-oriented work
Your responsibilities
#1
You solve problems. You want to know everything about a problem. How did it happen? How can I reproduce it? How does it work behind the scenes?
#2
You help to improve the software. Based on your experiences in customer contact, we improve the software. You also play a role in the testing process.
#3
You share your knowledge. You are responsible for maintaining technical documentation or technical how-to's for users but also internal documentation for your colleagues.
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From us for you
- Competitive salary
- 32 - 40 hours per week
- Flexible working hours
- 25 vacation days per year
- Allowance for travel costs
- Training budget available to develop yourself
- A laptop and all the tools you need
- Friday means 'Friesday' in our Webinar Wine Bar